winmaya Responsible Gaming – Play Smart, Stay in Control
Gaming is meant to be fun. At winmaya, we are committed to making sure every Filipino player can enjoy our platform safely, with the tools and information they need to keep their play healthy and within their means.
Get Started Visit FAQOur Commitment to Every Player
winmaya believes that responsible gaming is not just a policy — it is a core partof how we operate. We want every Filipino player to feel safe, supported, and in control every time they log in.
18+ Age Policy
winmaya is strictly an adults-only platform. All players must be at least 18 years old to register and play. We verify age during the account registration process and reserve the right to request additional identification at any time. If we have reason to believe a player is underage, the account will be suspended immediately pending review. We encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.
Deposit and Spend Limits
You are always in control of how much you spend on our platform. Players can set daily, weekly, or monthly deposit limits directly from their account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. We strongly encourage all players to set a budget before they start playing and to stick to it. Keeping your gaming spend within a comfortable range is the single most effective way to ensure the experience stays enjoyable.
Take a Break Anytime
If you feel like you need some time away from gaming, our platform makes it easy to take a break. You can activate a temporary self-exclusion period — ranging from 24 hours to several weeks — directly from your account dashboard. During this period, you will not be able to log in or place any bets, giving you the space you need to reset. When the exclusion period ends, you can choose to resume or extend it further. There is no penalty or judgment for using this feature — it is there for your benefit.
Session Time Reminders
Losing track of time is one of the most common ways gaming can become problematic. winmaya provides optional session time reminders that alert you after a set period of continuous play. You can configure these reminders in your account settings to trigger after 30 minutes, one hour, or any interval you choose. When the reminder appears, it is a prompt to pause, take stock, and decide whether to continue or log out. Small, regular breaks help keep gaming a leisure activity rather than a compulsion.
Permanent Account Closure
If you decide that you no longer wish to use our platform, you can request a permanent account closure at any time by contacting our support team. Once a permanent closure is processed, your account cannot be reopened and you will not be able to create a new account using the same personal details. We take these requests seriously and process them promptly, without any attempt to persuade you to stay. Your wellbeing always comes before our business interests.
Support Is Always Here
Our player support team is available around the clock to assist with any responsible gaming concerns. Whether you want help setting limits, understanding your options, or simply need someone to talk to about your gaming habits, we are ready to listen without judgment. You can reach us at [email protected] and we will respond as quickly as possible. We also encourage players who feel they may have a gambling problem to seek professional help from organisations dedicated to supporting people in the Philippines.
Warning Signs to Watch Out For
Problem gambling can develop gradually and is not always easy to recognise in yourself. Here are some signs that your gaming habits may need attention:
- Spending more money on gaming than you originally planned or can afford
- Chasing losses by continuing to play in an attempt to win back money you have lost
- Feeling anxious, irritable, or restless when you are not able to play
- Neglecting work, family, or personal responsibilities because of gaming
- Borrowing money or selling possessions to fund your gaming activity
- Lying to friends or family about how much time or money you spend on gaming
- Using gaming as a way to escape stress, anxiety, or personal problems
If any of these signs feel familiar, please reach out to our support team or contact a professional counselling service. Recognising the issue early is the most important step toward getting back in control. You do not have to face it alone — help is available in the Philippines and our team is here to point you in the right direction.
Play Responsibly, Play Happy
Gaming at winmaya should always be a source of entertainment, not stress. If you have questions about our responsible gaming tools, want to set limits on your account, or need guidance on where to get help, our team is ready for you. You can also check our FAQ for quick answers or review our full Terms and Conditions for more detail.