winmaya Terms and Conditions

You must be at least 21 years of age to register and use winmaya, in accordance with Philippine gaming regulations. By creating an account, you confirm that you are of legal age and that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account — duplicate accounts may be suspended without prior notice. winmaya reserves the right to request identity verification documents at any time to confirm your eligibility. Accounts found to belong to ineligible individuals will be closed and any pending balances handled in accordance with applicable regulations. It is your responsibility to keep your login credentials secure and to notify us immediately if you suspect unauthorised access to your account.

All transactions on winmaya are conducted in Philippine pesos (PHP). Deposits are processed through supported local payment channels including GCash and Maya, and are typically credited to your account balance immediately upon confirmation. Withdrawal requests are processed 24 hours a day, seven days a week, and are subject to standard verification procedures to protect your account. winmaya does not charge fees for standard withdrawals, though your payment provider may apply their own charges. Minimum and maximum transaction limits apply and are displayed clearly in the cashier section before you confirm any transaction. Any funds deposited must be used for gaming activity; winmaya reserves the right to review accounts where deposit and withdrawal patterns suggest misuse of the payment system. For full details on how withdrawals work, visit the Withdrawal page.

All games available on winmaya — including live casino tables, slot games, and fish games — are governed by their individual game rules, which are accessible within each game interface. Players are expected to engage with all games in good faith and in accordance with the rules displayed. Any attempt to exploit software errors, use automated tools, or manipulate game outcomes in any way is strictly prohibited and will result in immediate account suspension. winmaya uses certified random number generation and live dealer systems to ensure fair outcomes for all players. Results of completed game rounds are final and cannot be reversed except in cases of a verified technical error on the platform's side. If you believe a game result was affected by a technical issue, contact our support team within 24 hours of the incident with relevant details.

winmaya maintains a safe and fair environment for all players, and certain behaviours are strictly not allowed on the platform. You must not use your account for any unlawful purpose, including money laundering, fraud, or any activity that violates Philippine law. Sharing your account credentials with another person, allowing a third party to operate your account, or opening an account on behalf of someone else are all prohibited actions that may result in permanent suspension. Players must not use any software, script, or tool designed to gain an unfair advantage over other players or the platform itself. Collusion between players in live casino games or any coordinated attempt to manipulate outcomes is treated as a serious violation and will be investigated thoroughly. winmaya reserves the right to suspend or permanently close any account found to be in breach of these conduct rules, and any balance associated with a suspended account will be reviewed on a case-by-case basis in line with our internal policies.

Your personal information is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. winmaya collects only the information necessary to operate your account, process transactions, and comply with applicable Philippine regulations. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. All data transmitted between your device and the winmaya platform is protected using industry-standard encryption to prevent unauthorised interception. You have the right to request access to the personal data we hold about you, and to request corrections if any information is inaccurate. If you have concerns about how your data is being used, please contact our support team and we will respond within a reasonable timeframe.

winmaya is committed to promoting responsible gaming among all players in the Philippines. We encourage all players to set personal limits on their gaming activity and to treat gaming as a form of entertainment rather than a source of income. If you feel that your gaming habits are becoming difficult to manage, we strongly encourage you to visit our Responsible Gaming page for tools, guidance, and support resources. Players may request self-exclusion or account cooling-off periods at any time by contacting our support team, and such requests will be actioned promptly. winmaya will never encourage a player to continue playing beyond their stated limits or to reverse a self-exclusion request during the agreed exclusion period. We also reserve the right to proactively reach out to players whose account activity suggests potential signs of problem gaming, in line with our duty of care obligations.

winmaya strives to keep the platform available and fully functional at all times, but we cannot guarantee uninterrupted access due to scheduled maintenance, technical issues, or circumstances beyond our control. During periods of planned maintenance, we will endeavour to provide advance notice where possible through on-site announcements. winmaya reserves the right to modify, suspend, or discontinue any feature, game, or service on the platform at any time without prior notice, though we will always aim to minimise disruption to players. These Terms and Conditions may also be updated from time to time to reflect changes in our services, applicable laws, or operational requirements. The most current version of these Terms will always be available on this page, and the date at the top of the page will reflect when the last update was made. Continued use of the platform after any update constitutes your acceptance of the revised Terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from your use of the winmaya platform that cannot be resolved through direct communication with our support team will be subject to the jurisdiction of the appropriate Philippine courts or regulatory bodies. winmaya encourages players to raise any concerns directly with our support team in the first instance, as most issues can be resolved quickly and informally. If you believe a decision made by winmaya regarding your account or a game outcome is incorrect, you may submit a formal complaint by contacting us at [email protected] with full details of your concern. We will acknowledge all formal complaints within two business days and aim to provide a full resolution within fourteen business days. Players are reminded that game results certified as fair by our systems are final and binding unless a verified technical error is confirmed.